Additional information
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XPERT Dialer is a web-based system that helps to ease communications, allowing it to function as a complete outbound call center. Agents would be able to preview outgoing calls manually and via predictive autodialing. It is not only User-friendly and Ergonomic, but it’s a very adaptable and skilled tool that fits for every industry available.
An agent’s productivity and efficiency are maximized through XPERT Dialer where it filters out busy signals, voicemails and disconnected calls. The dialer only connects answered calls to available agents where this ensures minimal waiting time, higher agent talk time and altogether improve call center performance.
With only stable internet connection needed, XPERT Dialer gives an organization the flexibility to work from remote or hire anyone from anywhere around the world.
A Predictive Dialer streamlines outbound calling, improving efficiency, productivity, and cost savings for businesses. Here’s how it benefits your operations:
Easily add or remove agents as needed, making it ideal for call centers and large-scale marketing campaigns.
Track key call metrics like duration, dialed numbers, and agent performance for better campaign management.
Reduces the need for extra agents, minimizes outgoing call expenses, and improves customer retention.
Automatically dials multiple numbers, ensuring agents always have a live call ready, reducing idle time.
A Predictive Dialer automates outbound calls, enhances agent productivity, integrates with CRM, provides real-time analytics, supports voicemail, scheduling, and lead management, ensuring efficient, targeted communication for call centers and sales teams.
A Predictive Dialer automatically dials multiple numbers per agent, typically three to four calls at a time. Once a call is answered by a real person, it is instantly routed to an available agent, ensuring seamless connectivity. The system filters out busy signals, voicemails, and answering machines, allowing agents to focus only on live conversations.
Boost efficiency and reduce agent dialing & handling times with ITGTEL’s Predictive Dialer!
Choose a cost-effective pricing plan tailored to your business needs. Our flexible, scalable solutions ensure maximum efficiency, reduced costs, and improved agent productivity for businesses of all sizes.
From: RM250.00 / month and a RM2,000.00 sign-up fee
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From: RM3,000.00 / year and a RM2,000.00 sign-up fee
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Our team is here to assist you in identifying the best option tailored to your business needs. Let us guide you to seamless communication!
Excellence in Telecommunication Solutions
Since 2004, ITG has provided exceptional telecommunication solutions, backed by global expertise and innovation. As a trusted PENJANA Technology Service Provider, we deliver a comprehensive range of reliable products and services.
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