Quick Summary WhatsApp reaches approximately 84% of Malaysia’s internet-using population, making it the dominant messaging channel for both personal and business communication in the country. WhatsApp Blast — sending bulk
Quick Summary If your business needs to reach customers at scale, ITGTEL offers three powerful messaging services: SMS Blast, WhatsApp Blast, and Voice Blast. They all send messages to large
Quick Summary Most small business owners assume a professional phone system — the kind with extensions, auto-attendants, and call recording — is only for large companies with big IT budgets.
Which ITGTEL VoIP Plan Is Right for Your Business? A Complete Guide by Business Size Quick Summary: ITGTEL offers four Cloud VoIP / Cloud PBX subscription plans for Malaysian businesses
Quick Summary: In Malaysia, 7 in 10 consumers prefer messaging a business over calling or emailing (Kantar/Meta 2024), and 92% prefer messaging over phone calls for customer service. Businesses that
Quick Summary: SMS marketing achieves a 98% open rate globally compared to roughly 20–28% for email with 90% of messages read within three minutes of delivery. In Malaysia, the MCMC
Predictive Dialing 101: Reducing Wait Times and Boosting Agent Morale Quick Summary: A predictive dialer is an automated outbound calling system that dials multiple numbers simultaneously and only connects agents
Quick Summary: A predictive dialer is an automated outbound calling system that dials multiple numbers simultaneously and only connects agents to calls answered by a live person filtering out busy
How to Spot an AI Generated Scam Message Before It’s Too Late Plus Why Malaysian Elders Are Often Targeted and What Younger People Can Do to Protect Them Scammers in
Cloud PBX and VoIP communications have become a mainstream choice for Malaysian businesses. By bringing phone systems into the cloud, organisations can reduce hardware costs and support remote teams more
