Written by the ITG Telecommunication team · Published 29 Oct 2026 Quick Summary Missed appointments are rarely caused by one forgotten message; they usually come from unclear details, poorly timed
Quick Summary Prime Minister Anwar Ibrahim announced a mandatory WFH policy for all government ministries, agencies, statutory bodies, and GLCs, effective 15 April 2026, under the Inisiatif Sokongan Rakyat (People’s
Quick Summary Malaysia has declared 2026 a pivotal transition year in its journey toward becoming an AI Nation by 2030, backed by RM5.9 billion in AI R&D investment and RM1.36
Quick Summary WhatsApp reaches approximately 84% of Malaysia’s internet-using population, making it the dominant messaging channel for both personal and business communication in the country. WhatsApp Blast — sending bulk
Quick Summary If your business needs to reach customers at scale, ITGTEL offers three powerful messaging services: SMS Blast, WhatsApp Blast, and Voice Blast. They all send messages to large
Quick Summary Most small business owners assume a professional phone system — the kind with extensions, auto-attendants, and call recording — is only for large companies with big IT budgets.
Which ITGTEL VoIP Plan Is Right for Your Business? A Complete Guide by Business Size Quick Summary: ITGTEL offers four Cloud VoIP / Cloud PBX subscription plans for Malaysian businesses
Quick Summary: In Malaysia, 7 in 10 consumers prefer messaging a business over calling or emailing (Kantar/Meta 2024), and 92% prefer messaging over phone calls for customer service. Businesses that
Quick Summary: SMS marketing achieves a 98% open rate globally compared to roughly 20–28% for email with 90% of messages read within three minutes of delivery. In Malaysia, the MCMC
Predictive Dialing 101: Reducing Wait Times and Boosting Agent Morale Quick Summary: A predictive dialer is an automated outbound calling system that dials multiple numbers simultaneously and only connects agents
