Beyond Chatbots: Why “Agentic AI” Is the Must-Have Customer Service Strategy for Malaysian BPOs This Year In the last few years, businesses have thrown around terms like AI chatbots and
Customer expectations in Malaysia have changed dramatically. People no longer reach out on just one channel — they message on WhatsApp, reply via email, chat on your website, DM on
Customers today don’t just call — they WhatsApp, email, SMS, and chat on Facebook, sometimes all in one day.That’s why more businesses are searching for “omnichannel Malaysia” and “customer communication
