Which ITGTEL VoIP Plan Is Right for Your Business? Complete Guide

Which ITGTEL VoIP Plan Is Right for Your Business? A Complete Guide by Business Size Quick Summary: ITGTEL offers four Cloud VoIP / Cloud PBX subscription plans for Malaysian businesses SOHO (RM49/month, 2 users), PLUS (RM89/month, 5 users), BIZ (RM149/month, 10 users), and ENTERPRISE (RM359/month, 20 users). All plans include at least one Direct Dial-in (DID) number, unlimited inbound calls, iOS/Android mobile apps, and Windows/Mac softphone. Higher tiers add Ring Groups, Virtual Receptionist, and more free outbound minutes. Add-ons including extra extensions (RM10/month), additional DID numbers (RM25/month), call recording (RM10/month), and ring groups (RM10/month) allow any plan to grow with the business. Annual plans offer savings over monthly billing. Plans are hosted on ITGTEL’s geo-redundant infrastructure with a 99.9% uptime guarantee, with zero installation costs and zero maintenance fees.

Why Your Phone System Choice Is a Business Decision, Not Just a Tech Decision

When Malaysian business owners search for a phone system, most begin with a technical question: “What features do I need?” But the more useful question to start with is a business question: “What does my business communication look like today, and where does it need to be in 12 months?”

The gap between those two points, current reality and desired state is exactly where the right VoIP plan lives. And getting this right matters more than most SME owners realise.

An undersized plan means bottlenecks: calls going unanswered during busy periods, no ring group to distribute workload, no virtual receptionist to handle after-hours inquiries. Your customers experience your phone system as a reflection of your business. A busy tone or a missed call communicates one thing that the business is not ready for them.

An oversized plan means wasted money on features and seats that go unused, adding cost without adding value, especially for tight-budget early-stage businesses.

This guide walks through every ITGTEL VoIP plan that includes, who it is genuinely built for, real-world scenarios from the Malaysian business landscape, and how to grow from one tier to the next as your business scales. By the end, you will know exactly which plan fits your current situation and what your upgrade path looks like.

First: What Is ITGTEL’s VoIP / Cloud PBX System?

Before comparing plans, it helps to understand what you are actually getting. ITGTEL’s VoIP (Voice over Internet Protocol) and Cloud PBX system is a virtual phone system hosted entirely in the cloud. It replaces the need for a traditional on-premises PBX hardware box and all the copper lines, maintenance contracts, and IT overhead that come with it.

Instead, your entire phone system runs over your internet connection. Your team makes and receives calls using:

• The ITGTEL mobile app on their iOS or Android smartphone
• A desktop softphone on Windows or Mac
• A physical IP phone (such as Yealink SIP-T30P, available from ITGTEL’s hardware shop)

From a customer’s perspective, nothing changes — they still call your business landline number. From your team’s perspective, everything becomes more flexible: calls follow them to any device, anywhere with an internet connection.

What every ITGTEL VoIP plan includes, regardless of tier:

• ✅ Zero installation cost
• ✅ Zero maintenance fees
• ✅ At least 1 Direct Dial-in (DID) number — your published business number
• ✅ Unlimited inbound calls
• ✅ Free outbound call minutes (varies by plan)
• ✅ iOS and Android mobile app
• ✅ Windows and Mac softphone
• ✅ Auto Attendant (IVR)
• ✅ Call forwarding, transfer, voicemail, and missed-call notifications
• ✅ 99.9% uptime SLA on geo-redundant infrastructure

Now let’s look at each plan in detail.

Plan 1: SOHO — Built for Solo Operators and Micro-Businesses

The Numbers

Monthly

Annual

Price

RM49/month

RM468/year

Users

2

2

Free Outbound Minutes

100 mins/month

100 mins/month

Direct Dial-in (DID) Numbers

1

1

Ring Groups

—

—

Virtual Receptionist

—

—

Optional add-ons available:

• Additional users: RM10/month each (up to 2 extra)
• Call recording: RM10/month
• Additional DID number: RM25/month
• Annual savings: RM468/year vs RM588 at monthly rate — saving RM120 over 12 months.

Who Is the SOHO Plan Built For?

The name says it all: Small Office / Home Office. This is the entry point for Malaysian business owners who are running lean but need to look and communicate professionally.

The SOHO plan is the right fit if you are:

• A freelancer or independent consultant — You work alone or with one partner, but you need a professional landline number for client calls rather than sharing your personal mobile. Giving clients a 03 Kuala Lumpur or 04 Penang number on your business card communicates stability and credibility that a mobile number simply cannot match.
• A home-based business — Dropshippers, online sellers, home tutors, home-based bakers, or small e-commerce operators who take customer calls but do not need a full team phone system. With the SOHO plan, your business has a dedicated inbound number and you handle calls through your smartphone app — the customer never knows (or needs to know) you are operating from home.
• A very early-stage startup with 1–2 co-founders — Before you have a team, you need a phone system that grows with you, not one that locks you into a large monthly commitment. At RM49/month, the SOHO plan gives you legitimate business phone infrastructure while you focus cash on product and customer acquisition.
• A sole-proprietor service business — A personal trainer, a beauty therapist, a music teacher, a small accounting practice, or a one-person IT support shop. You take calls, you want to look professional, and you occasionally need a second line when your partner covers calls. Two users is exactly what you need.

Real-World Scenario: Ahmad’s Online Car Parts Store, Klang

Ahmad runs a Shopee and personal website store selling aftermarket car parts from his home in Klang. He handles all inquiries himself with occasional help from his wife. Previously, he used his personal mobile number for everything — but customers would message him at midnight and he had no separation between business and personal.

With the SOHO plan at RM49/month, Ahmad gets:

• A dedicated 03 Klang Valley business number displayed on his website and Shopee store
• The ITGTEL app on both his and his wife’s phones — both can receive customer calls
• 100 free outbound minutes per month for follow-up calls
• Auto Attendant to greet callers professionally: “Welcome to Ahmad Auto Parts. Press 1 for sales, Press 2 for delivery status” — routing to the same two phones

The customer experience transforms: instead of a personal mobile number with no context, they reach a professional business phone that routes intelligently. Ahmad’s business feels bigger and more credible than it is.

When to Upgrade from SOHO

You have outgrown the SOHO plan when:

• You have more than 2 people regularly taking calls
• You need a dedicated incoming ring group for sales vs. support
• You want a virtual receptionist to greet callers around the clock
• Your call volume is consistently exceeding 100 outbound minutes per month

Plan 2: PLUS — The Sweet Spot for Growing Malaysian SMEs

The Numbers

Monthly

Annual

Price

RM89/month

RM1,068/year

Users

5

5

Free Outbound Minutes

200 mins/month

200 mins/month

Direct Dial-in (DID) Numbers

1

1

Ring Groups

1

1

Virtual Receptionist

✅ Yes

✅ Yes

Optional add-ons available:

• Additional users: RM10/month each (up to 4 extra)
• Call recording: RM10/month
• Additional DID number: RM25/month
• Additional ring group: RM10/month
• Annual savings: RM1,068/year vs RM1,068 at monthly rate — effectively the same, but the annual commitment provides budget certainty.

Who Is the PLUS Plan Built For?

ITGTEL marks PLUS as the most popular plan — and for good reason. It hits the exact profile of the typical Malaysian SME that has moved past the startup phase and is now running a real operation with a small team.

The PLUS plan is the right fit if you are:

• A 3–5 person SME in any service industry — A small legal firm with a receptionist and three consultants. A digital marketing agency with an account manager, a designer, and two executives. A beauty salon with a front desk and three therapists who occasionally take appointment calls. A property agency with a team lead and four agents. All of these businesses need every staff member reachable under one professional number, calls routed sensibly, and a receptionist greeting callers even when no one is at the desk.
• A retail business with a physical store and a small admin team — A mid-sized retail outlet in Subang Jaya, Georgetown, or Johor Bahru where the owner, a store manager, and a few front-of-house staff need to be reachable, with an auto-attendant directing walk-in inquiry calls during peak hours.
• A growing F&B business with multiple staff handling reservations — A restaurant or café that takes table bookings by phone needs to ring multiple staff simultaneously and have a virtual receptionist handle calls when the floor is busy.
• A medical or dental clinic with 2–5 staff — Receptionists, nurses, and the doctor all need to be reachable. The Ring Group ensures incoming patient calls ring all available staff simultaneously, and the Virtual Receptionist greets patients professionally when the reception desk is occupied.

The PLUS Plan’s Two Standout Features for Malaysian Businesses

Ring Group is the first significant upgrade from SOHO. A Ring Group lets incoming calls ring multiple extensions simultaneously — so when a patient calls your clinic, both the receptionist’s desk phone and the nurse’s app ring at once. Whoever is available picks up. No missed calls, no engaged tone. For a small Malaysian SME where staff wear multiple hats and nobody is always at their desk, a Ring Group is transformative.

Virtual Receptionist is the second major addition. This is a 24/7 automated greeting system — “Thank you for calling [Company Name]. For sales, press 1. For support, press 2. For our operating hours, press 3.” — that greets every caller professionally, even at 2am on a Sunday. For Malaysian SMEs that cannot afford a dedicated receptionist but need to project professionalism and manage inbound call routing, the Virtual Receptionist is a genuine competitive advantage.

Real-World Scenario: Syafiqah’s Aesthetic Clinic, Petaling Jaya

Syafiqah runs a growing aesthetic clinic in PJ with a front desk receptionist, a nurse, a therapist, and herself as the doctor. Before ITGTEL, patients called the receptionist’s direct mobile, which would sometimes go unanswered during treatments. No-shows were common because there was no structured reminder system.

With the PLUS plan at RM89/month:

• All four team members are on the same phone system under one business number
• The Ring Group ensures any available staff member picks up — the nurse gets the call when the receptionist is occupied
• The Virtual Receptionist greets callers after hours: “We’re currently closed. Our operating hours are 10am–7pm. Press 1 to leave a voicemail and we’ll call you back.”
• Outbound call minutes (200/month) cover reminder calls to patients before their appointments

The clinic’s phone communication went from fragmented personal mobiles to a professional system — at a cost that is less than a single treatment session per month.

When to Upgrade from PLUS

You have outgrown the PLUS plan when:

• Your team has grown beyond 5 regular phone users
• You need more than 1 Ring Group (e.g., separate Sales and Support queues)
• Inbound call volume is high enough that 200 outbound minutes per month feels limiting
• You are managing 2 or more departments that need separate call routing logic

Plan 3: BIZ — For Established SMEs Running Multi-Department Operations

The Numbers

Monthly

Annual

Price

RM149/month

RM1,788/year

Users

10

10

Free Outbound Minutes

300 mins/month

300 mins/month

Direct Dial-in (DID) Numbers

1

1

Ring Groups

3

3

Virtual Receptionist

✅ Yes

✅ Yes

Optional add-ons available:

• Additional users: RM10/month each (up to 9 extra)
• Call recording: RM10/month
• Additional DID number: RM25/month
• Additional ring group: RM10/month
• Annual savings: Significant — RM1,788/year vs RM1,788 at monthly rate. Annual commitment locks in the rate.

Who Is the BIZ Plan Built For?

The BIZ plan is designed for businesses that have moved into genuine multi-department territory — organisations where Sales, Operations, and Customer Service are distinct teams that should not be receiving each other’s calls. The jump from 1 Ring Group to 3 Ring Groups is the defining upgrade here.

The BIZ plan is the right fit if you are:

• A 6–10 person company with distinct departments — A construction or contracting firm with a projects team, a sales team, and an admin team. A logistics company with operations staff, a customer service desk, and a finance team. A medium-sized retailer with floor staff, a warehouse team, and management. When “Press 1 for Sales, Press 2 for Support, Press 3 for Accounts” all need to route to different groups of people — the BIZ plan delivers that with 3 Ring Groups.
• A professional services firm with multiple practice areas — A mid-size accounting firm routing clients to their respective account managers’ teams. A law firm with litigation, conveyancing, and corporate divisions. A recruitment agency with different consultants specialising in IT, finance, and engineering roles.
• A healthcare group with multiple clinics or departments — A small hospital or polyclinic with separate departments for General Practice, Specialist Consultation, and Pharmacy — each with its own Ring Group routing callers to the right team.
• A growing education centre or training provider — With admissions, academic staff, and administration all needing to be contactable, 3 Ring Groups and 10 users fits the profile cleanly.

Why 3 Ring Groups Changes Everything for Multi-Department Businesses

A single Ring Group is useful for small teams. Three Ring Groups is an organisational tool. Here is what it enables:

• Ring Group 1 — Sales: All sales team members ring simultaneously when a prospect presses “1” for sales. No call ever rings only to a single absent sales exec.
• Ring Group 2 — Customer Support / Operations: Dedicated support staff ring for existing customer inquiries. Support calls do not interfere with sales calls and vice versa.
• Ring Group 3 — Management / Accounts: Senior management or finance team have their own routing, accessible to high-priority callers or for internal routing.

This structure means your Virtual Receptionist can now present a properly professional menu — matching the way large corporations operate — for a RM149/month investment.

Real-World Scenario: Harga Maju Sdn Bhd, Property Agency, Johor Bahru

Harga Maju is a growing property agency in JB with 9 staff: a director, 3 primary market sales agents, 3 secondary market agents, an admin executive, and a accounts coordinator.

With the BIZ plan at RM149/month:

• Ring Group 1 (Primary Sales): Calls from new project inquiries route to the 3 primary agents simultaneously
• Ring Group 2 (Secondary Sales): Resale and rental inquiries route to the 3 secondary market agents
• Ring Group 3 (Admin/Accounts): Post-sale paperwork, legal documentation, and billing inquiries route to admin and accounts

The Virtual Receptionist presents: “For new property launches, press 1. For buying or renting existing properties, press 2. For documentation and accounts, press 3.”

The entire office now sounds and operates like a mid-size agency, with every call professionally routed to the right team — without a single physical PBX box or IT contractor. Monthly cost: less than the monthly parking for one car in a Johor Bahru commercial building.

When to Upgrade from BIZ

You have outgrown the BIZ plan when:

• Your team has grown beyond 10 regular phone users
• You need more than 3 Ring Groups
• You are handling significant outbound call volume beyond 300 minutes per month
• You are managing branch offices in multiple locations that need unified phone infrastructure

Plan 4: ENTERPRISE — For Large Teams, Multi-Location Businesses, and High-Volume Operations

The Numbers

Monthly

Annual

Price

RM359/month

RM4,308/year

Users

20

20

Free Outbound Minutes

600 mins/month

600 mins/month

Direct Dial-in (DID) Numbers

1

1

Ring Groups

5

5

Virtual Receptionist

✅ Yes

✅ Yes

Optional add-ons available:

• Additional users: RM10/month each (up to 9 extra — max 29 users on base plan)
• Call recording: RM10/month
• Additional DID number: RM25/month
• Additional ring group: RM10/month
• Annual savings: RM4,308/year vs RM4,308 at monthly rate — with budget certainty and priority support.

Who Is the ENTERPRISE Plan Built For?

The ENTERPRISE plan serves two distinct audiences: large teams in a single location that need 20+ extensions and 5 Ring Groups for truly sophisticated internal call routing, and multi-location or multi-branch businesses where the ability to add DID numbers per location — while maintaining a unified system — is the key value proposition.

The ENTERPRISE plan is the right fit if you are:

• A mid-size company with a 15–30 person team — A regional distributor with a full sales force, customer service team, warehouse operations, and management all needing to be on the same phone system. A corporate training firm with consultants in multiple cities. A mid-size professional services company with separate practice areas, client service, and support functions.
• A multi-branch retail or F&B business — A retail chain with 3–4 locations across Klang Valley, Penang, and JB, each with its own DID number (added at RM25/month per number) but managed from one unified ITGTEL portal. A restaurant group with outlets in multiple locations, each with its own incoming number but all visible to a central management team.
• A hotel or resort with multiple departments — Front office, housekeeping, F&B, concierge, and management all need separate extensions and Ring Groups. The ENTERPRISE plan with 5 Ring Groups maps directly onto hotel departmental structure, with ITGTEL’s Hospitality solutions complementing the voice system with full guest communication integration.
• A financial services or insurance company with a medium-size customer service team — A 15–20 person insurance team with separate queues for new business, renewals, claims, and administration. ITGTEL’s Banking & Finance solutions pair the ENTERPRISE plan with call recording for full compliance documentation.
• A growing call centre or telemarketing operation — At the ENTERPRISE level, many businesses also consider adding ITGTEL’s SIP Trunking for higher concurrent call capacity, and the Xpert Predictive Dialer for outbound campaign automation — creating a full call centre stack.

Real-World Scenario: Mentari Education Group, Multi-Campus, Klang Valley

Mentari Education Group runs 3 tuition centres across Subang Jaya, Cheras, and Kepong, with a total of 22 staff: a head office admin team, a central admissions coordinator, academic consultants at each branch, and tutors who occasionally take parent calls.

With the ENTERPRISE plan at RM359/month plus DID add-ons (RM25/month × 3 additional numbers = RM75):

• Central DID: Main published number for admissions and general inquiries — routes via Virtual Receptionist
• Branch DID numbers (×3): Each campus has its own local number for existing parents to reach that branch directly
• Ring Group 1: Central admissions (handles new enrolment calls)
• Ring Group 2: Subang Jaya branch team
• Ring Group 3: Cheras branch team
• Ring Group 4: Kepong branch team
• Ring Group 5: Management / finance

Total monthly cost: RM359 + RM75 (branch DID numbers) = RM434/month for a 22-person, 3-campus unified phone system. Compared to maintaining separate legacy phone lines at each campus, this is both significantly cheaper and infinitely more manageable — one portal, one bill, one support team.

The Add-Ons: Fine-Tuning Any Plan to Fit Your Exact Needs

One of ITGTEL’s biggest practical advantages is its add-on architecture. You do not need to jump to the next plan just because you need one extra feature. Instead, you can customise any base plan with exactly what you need:

Add-On

Monthly

Annual

Extra Extension (per user)

RM10/month

RM120/year

DID Number (per number)

RM25/month

RM300/year

Call Recording

RM10/month

RM120/year

Ring Group (per group)

RM10/month

RM120/year

Prepaid Top-up

RM50 – RM500

—

Call Recording deserves special mention because it is often treated as optional but is actually essential for several Malaysian business contexts:

• Financial services and insurance: Regulatory compliance requires documented customer consent and communication records
• Call centres and telemarketing: Quality assurance, agent training, and dispute resolution
• Healthcare: Patient communication documentation for clinical governance
• Legal and professional services: Advice given over the phone has legal implications — having a recording is protection for both the client and the firm
• Customer service teams: Recording enables coaching conversations with agents using real call examples — far more effective than generic training

At RM10/month (RM120/year), call recording is the most cost-effective compliance and training tool available to any Malaysian business taking phone calls.

Complete Plan Comparison at a Glance

Feature

SOHO

PLUS

BIZ

ENTERPRISE

Monthly Price

RM49

RM89

RM149

RM359

Annual Price

RM468

RM1,068

RM1,788

RM4,308

Users Included

2

5

10

20

Free Outbound Mins

100

200

300

600

DID Numbers

1

1

1

1

Ring Groups

—

1

3

5

Virtual Receptionist

—

✅

✅

iOS/Android App

✅

✅

✅

✅

Windows/Mac Softphone

✅

✅

✅

✅

Unlimited Inbound

✅

✅

✅

✅

Call Recording (add-on)

RM10/mo

RM10/mo

Extra DID (add-on)

RM25/mo

RM25/mo

Extra Extension (add-on)

RM10/mo

RM10/mo

Quick Selector: Which Plan Fits Your Business Right Now?

Not sure where you land? Use this as your guide:

Choose SOHO (RM49/month) if:

• You are a solo operator, freelancer, or micro-business (1–2 people)
• You primarily need a professional business number and mobile app
• Budget is the primary consideration and you are at an early stage

Choose PLUS (RM89/month) if:

• You have a small team of 3–5 people all taking calls
• You want a Virtual Receptionist to greet and route callers professionally
• You need one Ring Group so calls never go unanswered
• This is the most popular plan — right for the majority of Malaysian SMEs

Choose BIZ (RM149/month) if:

• Your team is 6–10 people across multiple departments or roles
• You need distinct call routing for Sales, Support, and Operations (3 Ring Groups)
• You are running a professional services firm, clinic, agency, or established SME

Choose ENTERPRISE (RM359/month) if:

• Your team is 11–30 people
• You have multiple branches or locations needing separate DID numbers but unified management
• You need 5 Ring Groups for sophisticated departmental call routing
• You are in hospitality, financial services, education, or logistics at scale

Why ITGTEL? What You Get Beyond the Plan Features

Choosing a VoIP plan is not just about the feature list — it is about the infrastructure and support behind it. Here is what distinguishes ITGTEL from generic cloud phone providers:

• 99.9% Uptime on Geo-Redundant Infrastructure ITGTEL’s system runs on geographically redundant servers. If your local internet connection fails, the system continues to receive calls and can forward them to a backup number. Your business never goes dark.
• Malaysian Market Experience Since 2004 ITGTEL has been operating in Malaysia for over 20 years — through multiple rounds of MCMC regulatory changes, through the shift from ISDN to VoIP, and through the explosion of cloud communication. That institutional knowledge means the system is configured for Malaysian telco connectivity, local number portability, and the specific communication patterns of Malaysian businesses.
• PENJANA Technology Service Provider Status ITGTEL is a certified PENJANA (Economic Stimulus) Technology Service Provider — a government-accredited status that reflects the company’s standing as a legitimate, vetted Malaysian telecommunications provider serving businesses across the country.
• A Trusted Partner for Over 1,000 Malaysian Businesses From call centres to healthcare providers, from logistics companies to hospitality groups, ITGTEL serves over 1,000 businesses — giving the team deep domain knowledge of how different Malaysian industries use voice communication.
• One-Stop Communication Ecosystem When your business needs more than just VoIP — SMS campaigns, WhatsApp Blast, predictive dialling for your sales team, field force management — ITGTEL has the complete stack. Your VoIP plan is the foundation; the rest of the ecosystem can be added when your business is ready. See the full ITGTEL services overview.

Getting Started: Three Steps to Your First ITGTEL VoIP Plan

Step 1 — Contact ITGTEL for a Free Consultation Not every business maps neatly to a plan. If you are unsure whether SOHO or PLUS is right, or whether you need add-ons from day one, ITGTEL’s team will assess your call volume, team size, and business structure and recommend the right starting configuration. Reach out via:

• 💬 WhatsApp: +60 16-220 0537
• 📞 Phone: +(60) 3-2772 0925 / +(60) 3-8084 2288
• 📧 Email: sales@itgtel.com

Step 2 — Subscribe and Configure Plans are available for monthly or annual subscription. After subscribing at itgtel.com/subscriptions/, ITGTEL’s team assists with initial setup — configuring your Auto Attendant greeting, setting up Ring Groups, and connecting your team members’ devices to the system. No physical hardware or on-site technician visit is required.

Step 3 — Go Live Team members download the ITGTEL mobile app on their iOS or Android phones, or install the desktop softphone on their Windows or Mac. Your DID number is active and your system is live. From your customer’s perspective, they are calling a fully professional business phone system. From your team’s perspective, calls follow them anywhere they have an internet connection.

📍 ITGTEL Office: 212, Level 2, Block A, Kelana Business Centre, Lot 97, Jalan SS7/2, 47301 Kelana Jaya, Selangor 🌐 View Plans: itgtel.com/subscriptions/ 🌐 VoIP Service Detail: itgtel.com/itgtel-services/voip-service/

Frequently Asked Questions (FAQ)

Q: What is the difference between ITGTEL’s VoIP plan and a traditional business phone line?

A traditional business phone line (PSTN or ISDN) requires physical copper wiring to your office, a hardware PBX box on-premises, and ongoing maintenance contracts. ITGTEL’s VoIP system is entirely cloud-hosted — no hardware, no wiring, no maintenance fees. Your team uses an app on their existing smartphones or computers. The call quality is comparable or superior to traditional lines, and the flexibility (any device, any location) is vastly greater.

Q: Can I keep my existing business phone number if I switch to ITGTEL?

Yes. ITGTEL supports number porting under Malaysia’s Mobile Number Portability (MNP) framework for mobile numbers, and can also arrange the porting of existing fixed-line numbers in most cases. Contact ITGTEL’s team at sales@itgtel.com with your current number details to confirm portability before switching.

Q: What happens to my calls if my office internet goes down?

ITGTEL operates on geo-redundant infrastructure — meaning the system itself is never dependent on a single point of failure. If your local office internet goes down, you can configure call forwarding to a backup mobile number so inbound calls are never lost. Your team can also continue making and receiving calls from anywhere else with an internet connection using the mobile app.

Q: Can team members in different cities or countries use the same ITGTEL VoIP plan?

Yes. This is one of the most powerful aspects of cloud VoIP. A team member in Kota Kinabalu, a remote employee in Kuala Lumpur, and a sales agent working from home in Johor Bahru can all be on the same ITGTEL system — sharing the same Ring Groups, receiving calls from the same DID number, and appearing to callers as a unified team. All they need is an internet connection.

Q: Is call recording available on all plans?

Call recording is available as a RM10/month (or RM120/year) add-on on every plan — SOHO, PLUS, BIZ, and ENTERPRISE. Recordings are stored and accessible through the ITGTEL portal. This is particularly important for industries with compliance requirements (financial services, healthcare, legal) and for businesses that want to use real call recordings for agent training and quality assurance.

Q: How many total users can I have on each plan?

Each plan includes a base number of users, and additional users can be added at RM10/month each. The maximum total users per base plan are: SOHO (up to 4 total with add-ons), PLUS (up to 9 total), BIZ (up to 19 total), ENTERPRISE (up to 29 total). For teams larger than 29, contact ITGTEL to discuss a custom configuration or SIP Trunking solution.

Q: What is the difference between a VoIP plan and ITGTEL’s SIP Trunking plans?

ITGTEL’s VoIP / Cloud PBX plans are all-in-one phone systems designed for teams — each user gets an extension, the system manages internal routing, Ring Groups, and IVR. SIP Trunking is a different product designed for businesses that have a higher volume of simultaneous outbound calls (or already have their own PBX system) and need bulk voice channels and Direct Dial Numbers. SIP Trunking is the right choice for call centres, telemarketing operations, or large enterprises. Most Malaysian SMEs start with a VoIP plan and graduate to SIP Trunking as call volume scales.

Q: Does ITGTEL offer support if I have issues setting up the system?

Yes. Every ITGTEL subscription includes access to the support team via phone (+(60) 3-2772 0925), email (sales@itgtel.com), and WhatsApp (+60 16-220 0537). A User Guide and Download Centre are also available for self-service setup. ITGTEL’s team assists with initial configuration — including Auto Attendant scripting and Ring Group setup — as part of the onboarding process.

Q: Can I upgrade from SOHO to PLUS or BIZ as my business grows?

Yes — plan upgrades are straightforward. Contact ITGTEL’s team when you are ready to scale, and the upgrade is processed without any change to your DID number or system configuration. Your business number stays the same; you simply unlock more users, Ring Groups, and features. This upgrade path is by design — ITGTEL’s plans are structured to grow with Malaysian businesses from day one.

This article was produced by ITG Telecommunications Sdn Bhd (674841-D), a licensed Malaysian B2B telecoms provider serving businesses since 2004. All pricing is accurate as of March 2026. For the latest plan details, visit itgtel.com/subscriptions/.

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