Customer Service Oriented

Customer Service Oriented

Customers are our most important asset and therefore its vital. We satisfy and meet their expectations viably. The primary method by which we aim to gain the confidence of our customers is to provide quality services and products.

Honesty & Integrity

Honesty & Integrity

We value relationships primarily based on honesty and integrity by conducting ourselves and the way in which we do business with honesty and integrity. We create trust which is a key driver to maintaining all stakeholders relationships.

Our Mission

Our mission is to provide our customers with innovative, high-quality communication technology services that increase business value. Our objective is to offer value-added solutions for internet- based telephony services that are future-proof and communication technology-efficient.

Our Vision

We vow to offer solutions.
We access each customer’s needs and provide the best solution available.

Our Value

Prioritise the needs of the client.
Provides innovative solutions and consultation to businesses.
Fosters trust by demonstrating accountability, loyalty and integrity.

Our Services

Cloud PBX

Cloud PBX

A business phone system for connecting employees to a telephone network using a managed service running in the cloud.
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SIP Trunk

SIP Trunk

SIP Trunking is the digital method of making and receiving phone calls and other digital communication over an internet connection.
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SMS Blast

SMS Blast

SMS text message that is sent to multiple phone numbers utilizing an automated messaging system. Cheapest & Fastest way.
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Voice Blasting

Voice Blasting

A very strong communication tool that allows pre-recorded voice messages to be automatically broadcasted to various groups.
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WhatsApp Blast

WhatsApp Blast

A message that is sent from a single WhatsApp user to multiple phone numbers at the same time as a private message.
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Predictive Dialer

Predictive Dialer

A predictive dialer is a type of automated dialer that places phone calls even before the agents become available.
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AI Call Centre

AI Call Centre

Software that carries out everyday tasks via voice command at their fingertips and using digital services from any location at any time.
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V-Ranger

V-Ranger

A single app that is much more versatile than a simple location-tracking tool.
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Here's What Our Clients Says

“I appreciate many utilities of ITGTEL such as its phone app ability to record calls and many more.”
Throughout the years of working together, we have evolved our business relationship from a vendor-
client relationship towards now being a key business partner for our operations.

Managing Director


 

“I started a small call center and was looking for reliable VOIP provider within my minimum budget.”
ITGTEL proved to be a valuable partner by consistently finding innovative methods to solve the
problems faced and arrive at a sound conclusion.”

Chief Executive Officer
Outbound Call Center


 

“Great call quality and super awesome call tracking software. The customer service team is
very cooperative as well.”

IT Manager
Probiotic Manufacture


 

“ITGTEL makes everything much more manageable. Love the smart forwarding feature and the multiple
cost-effective integrations it provides!”

Head of Customer Experience
Global Logistic Organization


 

“I was looking for a credible solution to improve the sales calls of my team. A reliable VOIP provider with
amazing tools. I got all of it within my budget with ITGTEL.”

Chief Executive Officer
BPO Organization


 

“Support service is good, Call Quality also very good, the web as well Mobile App interface is user
friendly.” ITGTEL has been proactive in keeping us informed on the progress of the program, which is
immensely helpful in managing our stakeholders.

Director
Co Working Place


 

Our team has benefited greatly from ITGTEL’s call recording capability.I can now assess my team’s
performance without hindrance, which helps us increase quality, plug gaps, and evaluate individual
performance.

Operation Director
Education Sector


 

“I wanted to set up my call center with the least amount of money possible. At that point, I learned
about ITGTEL. It is within my price range, and the setup took only a short while. The support staff is
competent and readily available.

Director
Call Center Operation


 

ITGTEL has enabled us to save time using Call Forwading with other robust features and also improve
productivity at our organization.

Head of Section
Global Forwading Agency


 

“ITGTEL has eased out my task and improved productivity with its integration. Now, the calls got synced
with the CRM and my team can easily take calls. It helped to avoid shuffling between apps and saves
from missing out on essential tasks.”

IT Director
Healthcare Industry


 

For the purpose of offering inbound contact management services, ITGTEL took considerable care to
comprehend our business operations. Our consumers have been happy with the team’s professionalism
for more than 3 years at this point.

Senior Manager, Operation
BPO Organization


 

Our Partner