Predictive Dialer

The Right Dialer For
Your Business & The ideal solution
for your customers

What is XPERT Predictive Dialer?

A predictive dialer is a form of auto dialer system that automatically dials phone numbers from the contacts list until it detects a connection and routes it to an accessible agent. The dialer may do this by automatically filtering out missed calls, busy signals, voicemails, disconnected numbers, and other phone-related problems. As a result, there will be maximum agent usage, minimal waiting times, and increased agent talk time, all of which will increase agent productivity.

We can call predictive dialling an intelligent call dialling and call processing system. It will automatically dial many calls from the list by using telephone numbers. Like other auto-dialers, predictive dialer call numbers automatically and can help agents screen for busy signals. Dialer system having the ability to utilize a call by checking the human agent’s availability and then make a call. The dialer software functions through a computerized system that dials which can diall list or batch of numbers and connect the call-to-call center agents. Another best feature of a Predictive Dialer Software is that it helps in dialling multiple numbers of calls at a time.

Key Benefits Of Predictive Dialer

Here are a few of the key benefits of the predictive dialer for your businesses :

Scalability

A predictive dialer is particularly scalable because it allows you to add more agents or take agents out of a row. This dialer can be used for many different marketing initiatives, making call centers and large corporations its best uses.

Call Analysis and Monitoring

A predictive dialer is useful because it is challenging to monitor calls from outbound calling campaigns. The dialer makes it simpler to keep track of calls by offering several metrics, such as the overall duration of the call, the average call duration, and the total number of dialed calls. These measures help managers gauge an agent’s effectiveness.

It Enhances Agent Productivity

An automatic predictive dialer places several calls at once. And this indicates that as soon as an agent finishes an active call, a new call will be waiting for them. There is no time lost as a result. The software will also direct the call to the right department, sparing the agent from having to pick up unnecessary calls. All of this boosts agent output while guaranteeing the highest levels of client satisfaction.

Reduced Cost of Operations

Predictive dialers can increase revenue, but they also have the added benefit of having cheaper operating expenses.
The pricey voice channel will need to handle fewer outgoing calls. Additionally, fewer agents will be needed to manage all calls. As a result, there are cost savings due to the decreased agent idle time and decreased client desertion rates.

Features Of Predictive Dialer

1. Call Recording & Monitoring

2. Campaign Management

3. Report & Analytics

4. CRM Integration

5. Voicemail Message

6. Scheduling Calls

7. Leads Management

8. Filter-Based Calling

9. Customized Dialling

10. Conferencing Calls

Let’s Take A Look At HOW PREDICTIVE DIALER WORKS

A predictive dialer makes many calls automatically, usually three to four calls every agent. The call is promptly routed to the available agent once it is answered by a live person on the other end. The technology can filter out busy signals, voicemails, and answering machines, and only connects calls that are answered by a real person.

Reduce your agents average dialling and handling times with our Predictive Dialer

Major Uses Of Predictive Dialer Software

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Telemarketing

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Lead Generation

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Customer Service

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Market Research

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Debt Collection

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Political Campaigns

The Ideal Communication Solutions For Any Businesses

Global Service & Marketing All-in-One Solution

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