WHAT IS A PREDICTIVE DIALER?
What is a predictive dialer… Have you ever heard of Predictive Dialer?
A predictive dialer is an automated telephone dialing system that frees up your outbound call center agents from the tedious and off an error-prone task of manually dialing your contacts.It is most often the preferred choice for a high-volume low margin outbound operation where multiple concurrent outbound campaigns are run, and where the cost per call is the prime concern.
Typical outbound scenarios where predictive dialers are widely used include market surveys, telemarketing and customer verification processes. Are your outbound agents fed up with listening to unanswered calls, busy tones, answers from fax machines and other such issues? A predictive dialer neatly filters out such calls and connects agents only to calls that are actually answered by people.This dramatically increases your agents live connections resulting in aphenomenal increase in productivity
HOW DOES A PREDICTIVE DIALER WORK?
How does a Predictive Dialer Work??
Simply put, a Predictive Dialer checks how many agents are logged in at a given moment and their average call handling time, makes the calls and then patches those live calls to the agent.
Predictive Dialers employ sophisticated algorithms to predict agent availability and minimize agent idle time while simultaneously minimizing the occurrence of someone answering when no agent is available to take that call.It adjusts the dialing rate accordingly as the campaign progresses.
It also makes calls to customers even when all agents are busy on calls at that moment.It does so if it expects that an agent will be available to take that call by the time the call is answered by a customer.This will be definitely A best business solution for you to Increase efficiency and credibility!